Senior Supervisor, Personal Injury Protection Litigation Claims
Company: Michigan Farm Bureau
Location: Lansing
Posted on: October 30, 2024
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Job Description:
Senior Supervisor, Personal Injury Protection Litigation Claims
US-MI-Lansing
Job ID: 2024-6174
Type: Regular Full-Time
# of Openings: 1
Category: Claims
Farm Bureau Center
Overview
Senior Supervisor, Personal Injury Protection Litigation Claims
ObjectiveTo assist the manager of MACP and SIU in managing all
functions of the Litigation Personal Injury Protection (PIP) Claims
Unit to provide prompt and efficient handling, control, and
disposition of PIP claims. To establish and maintain quality
control of claim processing functions by staff and defense counsel
regarding PIP losses. To aid in the assessment and adoption of best
practices and industry benchmarks to continually improve customer
service and act as a liaison with other divisions.
Responsibilities
Senior Supervisor, Personal Injury Protection Litigation Claims
ResponsibilitiesAssist the manager of MACP and SIU in planning,
organizing, and managing all claims and clerical functions of the
Litigation Personal Injury Protection Claims Unit to have a
significant positive effect on the overall profit of the company.
Provide quality service to the insured and aid in the risk
selection and retention of business by maintaining an effective
field service operation. Research, implement, maintain, and monitor
processes that will lead to successful and consistent service
standard delivery. Stay abreast of technological enhancements to
ensure that the team has the tools it needs to support the
functions. Conduct regular and ongoing examinations and audits as
scheduled of litigation PIP claim files to assure the proper
handling according to company policies, procedures, and reserving
practices. Report variances to the manager of MACP and SIU. Make
recommendations and adjustments, as necessary, on casualty claim
files, to ensure timely and equitable disposition of claims as well
as field service inspection quality. Maintain financial standards
through periodic review of reserving practices. Create an
environment where people feel valued, appreciated, and empowered to
improve the organization. Provide opportunities for team members to
share knowledge, skills, ideas, and opinions. Recruit and retain
qualified staff, measure and reward performance, and plan for
succession. Complete performance reviews and participate in
employee selection, promotion, discipline, and termination in
accordance with corporate guidelines. Clearly communicate job
expectations, service standards, and departmental and individual
performance. Set expectations, measure performance and
accountability. Develop and implement a departmental training
program. Utilize in-house and external resources to define training
objectives and expectations. Measure results with a focus on
effectiveness and consistency. Identify areas of opportunity for
training for the department and division as a whole; locate or
create and facilitate training for teams.
Qualifications
Senior Supervisor, Personal Injury Protection Litigation Claims
QualificationsRequiredBachelor's degree required, with emphasis on
insurance, business, or communications preferred, or equivalent
experience may be considered. Minimum ten years of claims work
required, with emphasis on handling complex claims. Minimum five
years of claims supervision experience required, with a strong
customer service background preferred. Litigation experience
required, or equivalent experience may be considered. Must possess
a valid driver license with an acceptable driving record.
Designation in AIC, CPCU, or similar insurance designation
required, or actively being pursued. PreferredExperience with
reinsurance preferred. Note: Farm Bureau of Michigan offers in
office, flex, and remote work options. The candidate selected will
be based on location and position qualifications Farm Bureau offers
a full benefit package including medical, dental, vision, and 401K.
PM19
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Compensation details: 94915-121537 Yearly Salary
PIef00ab742e26-37248-35896351
Keywords: Michigan Farm Bureau, Portage , Senior Supervisor, Personal Injury Protection Litigation Claims, Legal , Lansing, Michigan
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