DIRECTOR, AFTERMARKET PARTS & ACCESSORIES

Company: LEER Group
Location: Elkhart
Posted on: November 2, 2024

Job Description:

Position: Director - Aftermarket Parts & AccessoriesReports To: Vice-President Sales & MarketingLocation: LEER Group - Elkhart, Indiana - Corporate (Based at Headquarters) - Onsite

About LEER Group, LLC. http://www.leer.com/
COMPANY BACKGROUND:
Truck Accessories Group, LLC - dba LEER GROUP, LLC is North America's largest manufacturer and supplier of fiberglass and aluminum truck caps and tonneaus for residential and commercial applications. The group is comprised of eight companies: LEER, Snugtop, Bedslide, Pace Edwards, Century, Raider, StateWide Windows, Waypoint Logistics and Se Gi. Together, these companies have manufacturing plants in Pennsylvania, Indiana, Washington, Oregon, and California and sell through more than 1,300 independent dealers to individuals, small businesses, exporters, new car and truck dealerships, and fleet operators.
Founded in the late 1960s, LEER is the most widely recognized brand name in the truck cap industry and the number-one selling brand of pickup truck caps and tonneau covers in the country. LEER truck caps are custom-manufactured in Indiana, California, and Pennsylvania and delivered by a company-owned truck fleet to more than 800 independent LEER retailers. The industry leader in innovation, quality and customer service, LEER offers the industry's most complete selection of truck caps for consumer and commercial use, fiberglass tonneaus, retractable tonneau covers, and a soft roll-up cover.
With its wide range of products, dozens of standard and optional features, and its partnerships with racking and storage solutions companies such as Thule, LEER offers products that appeal to a large and diverse customer base. Customized ordering ensures LEER can create a truck cap or tonneau for urban or rural use that appeals to families, hunters and fishermen, cyclists and boating enthusiasts or anyone who needs a stylish, well-built cargo solution. For its commercial and fleet customers, LEER offers truck caps customized with dozens of trade-related options and storage systems.
A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, LEER Group offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining LEER Group's winning team means being part of a great home away from home. You will be challenged. You will be proud.
Overall Responsibilities:
The Director of Aftermarket Parts & Accessories will coordinate and oversee Aftermarket Parts and Accessory Sales activities across all branches in a matrixed environment. The incumbent will be responsible for developing and growing the Parts & Service business nationwide across all product families
Responsibilities:

• Serve as product management and service portfolio leader responsible for growing revenue and profitability; responsible for the "4 Ps" including Price, Product, Promotion and Place of production parts and aftermarket products
• Coordinate management of the Parts & Service function at all locations; developing and executing strategies and business plans to achieve growth and profit margin goals
• Drive commercial projects like e-commerce, CRM, PDC channel, and brick and mortar expansion in support of the strategy
• Be the champion for the customer experience across the entire product life cycle; focus on providing aftermarket products and services so that the customer never has a reason to go elsewhere
• Develop and transfer best practices across all locations - driving customer satisfaction, product offerings and margin growth
• Short and long-term strategy development for the aftermarket parts business will be required
• Parts warranty standardization, extended warranty and other programs are also in the scope of this role
• Prepare and submit proposals for Aftermarket business opportunities based on market data, costs, and applicable business unit guidance
• Prepare and review an annual aftermarket budget
• Maintain and build a service/sales relationship with all customers, channels, and prospects
• All other job duties as assigned
• profit & loss responsibility.
• Manages a small team of direct reports and has indirect reporting lines to team members at various sites; matrixed/indirect reports
• Frequent travel (30-40%) - Car and Air travel
  Characteristics and skills:
  
  • Strong leadership and communications skills, with ability to lead and influence in a matrix structure
  • Strong negotiation stills with an affinity for making deals
  • Strong problem-solving capabilities with the ability to bring big ideas to life
  • A champion for the customer experience, always
  • Service Oriented - Driven to resolve disputes, offer services, answer questions and ensure customer satisfaction.
  • Proficient at Microsoft Excel, Word, Outlook, and other related software
  • Must possess strong interpersonal skills, excellent attention to detail, and strong analytical skills
  • Self-starter and team player with the ability to work well with others
  • Good organizational skills with the ability to handle multiple projects and deadlines
    Educational and other requirements:
    
    • Bachelor's degree in business or equivalent required
    • MBA preferred
    • Ten plus (7-10+) years' experience working in the aftermarket sales environment, preferably in the Automotive or Commercial Truck industries
    • Prior experience in management / leadership role
    • Proven experience in parts sales, business development, and E-commerce
    • Experience with opening new, full-service parts distribution center (PDC) is a plus
    • Demonstrated proficiency in management of retail parts and service sales
    • Experience with Repair & Maintenance Installation & Inspection
    • Professional office environment
    • Frequent visits to Leer locations and customers
      
      CODE OF ETHICS:LEER GROUP requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. The Design Engineer shall actively ensure that his/her own activities and those of all employees within the team meet this obligation. LEER GROUP's critical standards and procedures related to expected conduct are detailed on the company website. The Design Engineer is expected to be familiar with these policies and ensure that they are implemented in all areas of control.
      SAFETY: Safety is paramount at any LEER GROUP operation. The Design Engineer is expected to be familiar with the company's safety program and enforce the safety policy always. Never walk past an unsafe act.
      #LI-CM3

Keywords: LEER Group, Portage , DIRECTOR, AFTERMARKET PARTS & ACCESSORIES, Executive , Elkhart, Michigan