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Workforce Management Manager

Company: VirtualVocations
Location: Kalamazoo
Posted on: October 25, 2024

Job Description:

A company is looking for a Manager, Workforce Management.



Key Responsibilities

Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy, including systems and process development
Monitor real-time contact volume and staffing requirements, reporting on core performance indicators to senior management


Required Qualifications

Bachelor's degree in business, Organizational Leadership, or related field, or 4+ years of relevant experience in lieu of a degree
5+ years of experience in resource/workforce management and operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling is required

Keywords: VirtualVocations, Portage , Workforce Management Manager, Executive , Kalamazoo, Michigan

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